Terms And Conditions

Payment And Pricing Policies

Pricing:

Prices are shown in € (EURO). All prices include Italian VAT, admission tickets and headsets (if necessary).

Payment:

Full payment will be made in legal tender to the guide at meeting point on the day of the tour.

Confirmation of your request:

E-mail confirmation will be sent soon after your order has been placed. This will include all necessary information for you to arrive at your meeting point without any problems at all.

Microphones:

The use of head-sets for all guided tour groups of 11 or more people is obligatory.

Guided tour in the Sistine Chapel:

To ensure the respect due to a sacred place, explanation is not permitted within the Sistine Chapel, even if visitors are provided with Group Tour radio systems. Explanation may be offered prior to entry in the Chapel, using the dedicated panels on display throughout the museum itinerary.

The Vatican Museums Policies

Food and drink:

It is not permitted to enter the Museums with alcoholic drinks. It is obligatory to leave alcoholic drink in the cloakroom before entering the Museums, these drinks must then be collected, on the same day, at the end of the visit. Visitors are allowed to leave food and drink in the cloakroom, on the condition that this is collected before closing hours. Uncollected food and drink will be destroyed at the end of the day.

Bags, backpacks and umbrellas:

It is obligatory to deposit in the cloakroom suitcases, backpacks and containers with dimensions larger than cm 40 x 35 x 15.
It is obligatory to deposit in the cloakroom bags and bagpacks which are cumbersome, except those small-sized, that carried on shoulder, don’t jut out by 15 cm from the body’s shape in its highest point.
It is obligatory to deposit in the cloakroom any umbrella with a spike tip, umbrellas of medium and large size, walking sticks (except those required by disabled visitors to facilitate their movement), tripods for cameras and video cameras, signage of any kind (except signs used by official guides for their identification).
It is obligatory to deposit in the cloakroom knives, scissors, any tools thai could be harmful to other persons ora damage works of art in the Museums.
It is not possible to deposit in the cloakroom, firearms of any kind or other dangerous objects. It is strictly forbidden to enter the Museums with any kind of weapon.
Access to the Museums by armed visitors is not permitted. Non exception to this rule is made for visitors holding a firearm permit, or if the weapon forms part of a uniform (police, military or others).

Museum surveillance:

It is forbidden to touch works of art. The works of the Vatican Museums are subject to a constant television monitoring by the surveillance of the Museums and by an electronic alarm system.

Required clothing:

Access to Vatican Museums, Sistine Chapel, Vatican Gardens and Saint Peter’s Basilica is permitted only to visitors dressed appropriately (no sleeveless blouses, no miniskirts, no shorts, no hats allowed).

Photography:

Works of art and surroundings may be photographed. Permission must be given by the Management of the Museum for the use of tripods and other professional equipment.
The use of telescopic “selfie sticks” is forbidden.
It is forbidden to use flashlight photography inside the Museums.
No photography or filming is permitted in the Sistine Chapel. The surveillance is authorized to collect any kind of photography made inside the Sistine Chapel.

Drawing permission:

Permission must be sought from the Management of the Museums in order to make pencil drawings and sketches in the Museums.
The use of laser pointers is forbidden.

Mobile phones:

The use of mobile phones is allowed, except in the Sistine Chapel. Anyway it is not recommended in order to guarantee the visitors a better fruition of the works of art.

Pushchairs:

Pushchairs are permitted in the Museums.

General Policies

Liability:

We will do our best to ensure that the tour takes place, but if for reasons out of our control a location is closed, we can always change the date or time of the tour. We will contact you if need be beforehand to discuss alternative choices.

Disclaimer:

Please keep in mind that the St.Peter’s Basilica  is subject to unforeseen closures. In these case  we will offer you the best alternatives. Depending on the situation this might result in a modification of the itinerary or a change in the tour start time.

Other Policies Regarding Our Services

Cancellation Policy:

Until 48 hours before the starting time of the tour you can cancel your tour and you will receive 50% refund.

Privacy policy:

All your personal information is handled under strict confidence.
romeangletours.com will never give any of your personal information to 3rd parties.
Your data is necessary because without it we cannot make reservations for you, reply to requests of availability, submit the newsletter or provide other information.

Age restrictions:

Customers under the age of 18 need to  be accompanied by parents or they need guardian consent.

Governing law:

The terms of use are complied in accordance with Italian law and the Italian courts will have exclusive jurisdiction.

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